TIMPL

ABS/ASA Resins Technical Application Engineer (Bilingual Spanish/English required)

Timpl has partnered with a global chemical company and is looking for an ABS/ASA Resins Technical Application Engineer,.


Position Overview:
As a Technical Support Engineer, a satellite office for a leading global petrochemical, you will be instrumental in ensuring the process optimization of customers, and connect technical support with innovative application development for several industries including Automotive, Electronics, Home-Appliances and Consumer goods.
Your role will involve:

• Technical Troubleshooting: Provide advanced technical support for issues related to resin performance, production machinery and resin quality qualification. Diagnose and resolve complex problems in a timely manner to minimize downtime and maintain productivity.
• Process Optimization: Collaborate with customer’s engineering and production teams to identify areas for improvement in processes and systems. Implement solutions to enhance performance, reduce waste, and improve overall production quality
• Customer and Vendor Interaction: Serve as the point of contact for external stakeholders, including customers and vendors. Address technical queries, manage regulatory compliance, and coordinate support for specialized polymer applications.     
• Documentation and Reporting: Maintain detailed records of support activities, including issue resolutions, system changes, and overall production trial agendas and schedules.
• Training and Support: Educate and train internal and external staff on the use of our resins and new technologies.
• Regulatory Compliance: Ensure that our proposal meet with relevant local and international regulations and industry standards.

 
Key Responsabilities:

• Externally Lead Customer Development projects (Support Production Trials, support technical exchange meetings, provide detailed orientation for customers).
• Generate Reports Properly internally to our Sales and Customer Solutions Team and provide insights to management on Technical challenges.
• Address customer queries directly, and support troubleshooting efforts.
• Work Closely to Customer Solutions and Engineering Teams (R&D) finding innovative and efficient solutions.
• Assist in the design and testing of new applications, analyze performance feedback in order to meet customer needs and industry standards.

 
Qualifications:

• Bachelor’s degree in Chemical Engineering /Industrial or Mechanical Engineering / Polymer Sciences or a related field.
• Excellent communication skills and the ability to work collaboratively with diverse teams.
• Proven experience in technical support or engineering roles within a manufacturing or industrial environment, with a focus on Polymers.
• Injection Molding Experience.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Experience with Regulatory documentation for polymers.
• Familiarity with production environment, machinery and manufacturing processes (Automotive Industry Experience would be desirable).